What Information We Hold and Why
When you open an account, we collect your name, email address, phone number and the payment method you link — whether that is bKash, Nagad or Rocket. Each time you make a deposit or withdrawal, we record the transaction reference, wallet number and timestamp so we
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can resolve any query you raise with our support team. We also collect device identifiers and browser session data to keep your account secure across mobile and desktop. If you switch from your phone to a browser mid-session, our session tokens recognise you without asking you
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to log in again. We do not sell your personal data to third parties. Data shared with payment processors — such as bKash, Nagad or Rocket — is limited to what those processors require to complete your transaction. We retain your account data for as long
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as your account is active, and for a further period required by applicable financial record-keeping obligations. You can request a copy of your data or ask us to delete it by contacting our support team directly. Eligibility to use our platform and the protections available to
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you depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.